Privacy Policy

1 Our Commitment to Patient Privacy

At Sri Chakra Multi Speciality Hospital, we hold patient trust, medical ethics, and personal confidentiality as the cornerstone of our healthcare service. This Privacy Policy delineates how we collect, handle, store, protect, and process personal identification data, sensitive health records, laboratory test findings, and financial information collected through our hospital registration desks, emergency departments, inpatient wards, and website.

We operate in full compliance with the Digital Personal Data Protection Act (DPDPA), Information Technology Act 2000, National Medical Commission (NMC) Professional Conduct regulations, and Ayushman Bharat Digital Mission (ABDM) data security frameworks.

2 Information We Collect

To provide accurate medical diagnoses, coordinate specialized surgeries, and process insurance claims, we may collect the following categories of information:

3 How We Use Your Medical & Personal Data

All personal and clinical data gathered by our hospital is used strictly for legitimate healthcare administration purposes:

• Clinical Diagnosis & Treatment: Enabling treating physicians, consulting surgeons, anesthetists, and ICU nursing staff to make informed, life-saving clinical decisions.
• Appointment & Token Management: Sending appointment confirmations, doctor schedule updates, token queues, and diagnostic report readiness notifications via SMS or phone.
• Insurance & Pre-Authorization: Submitting clinical justification and discharge summaries to your designated Third Party Administrator (TPA) for cashless approval.
• Medication Safety: Ensuring our 24x7 in-house pharmacy accurately dispenses prescribed medicines without drug-drug interactions or allergen risks.
• Statutory Health Reporting: Fulfilling mandatory public health reporting obligations mandated by the Directorate of Public Health (e.g., notifiable infectious diseases, births, and deaths).

4 Medical Records Confidentiality

Every medical file, laboratory analysis, and diagnostic scan generated at Sri Chakra Multi Speciality Hospital is classified as Strictly Confidential Medical Information.

5 Third-Party Disclosures & Insurance TPAs

We do not sell, rent, or trade patient personal information. Disclosures are made only under specific circumstances:

• Treating Specialists & Referral Hospitals: When specialized multi-disciplinary care, tertiary referrals, or advanced external pathology testing is clinically required for your wellbeing.
• Insurance Companies & TPAs: For verifying coverage, obtaining cashless admission approvals, and processing final medical claim settlements based on your signed authorization.
• Legal & Statutory Requirements: When compelled by a formal court order, medico-legal police investigation, or statutory regulatory mandates under the law of India.

6 Data Security & Technical Safeguards

Sri Chakra Hospital employs robust technical, physical, and administrative measures to secure electronic health records (EHR) and digital communication:

• 256-bit SSL Encryption: All web traffic and form submissions are protected via industry-standard TLS cryptographic protocols.
• Role-Based Access Control: Electronic medical records can only be accessed by authorized clinical teams actively involved in the patient’s direct care.
• Physical Security: Physical case sheets and diagnostic archives are maintained in secure medical record departments (MRD) with restricted biometric/keycard access.
• Regular Data Backups: Secure offsite and encrypted database backups prevent accidental data loss and ensure continuity of hospital operations.

7 Your Patient Data Rights

As a patient of Sri Chakra Multi Speciality Hospital, you are entitled to several rights regarding your personal and medical data:

• Right to Access: You have the right to request official copies of your discharge summaries, diagnostic reports, and medical bills through our Medical Records Department (MRD).
• Right to Rectification: You may request corrections to inaccurate demographic or contact details maintained in your hospital registration profile.
• Right to Informed Consent: You have the right to be informed about the specific purposes for which your clinical data is shared with insurance providers or external diagnostic partners.

8 Record Retention Schedule

In accordance with the National Medical Commission (NMC) and the Tamil Nadu Clinical Establishments Act, inpatient medical case sheets are preserved for a minimum period of 3 years from the date of discharge (and longer for medico-legal or pediatric records). Diagnostic films, digital reports, and billing records are archived securely in our hospital repository.

9 Privacy Grievance Redressal Officer

If you have any queries, concerns, or grievances regarding our privacy practices or the handling of your health records, please contact our designated Privacy Grievance Officer: